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User Help

More Questions?

Need to cancel a hire? Please follow the instructions on your booking confirmation. You do not need to contact us.

Please do not email us for a quote or to ask for advice. See above.

Please do email us at admin@srilankacaranddriverhire.com if you have any problems using the site.

We make recommendations of local tour operators and freelance drivers based on the following criteria:

  1. They have received five positive reviews on our Reviews page.
  2. They receive at least one new review every three months.
  3. They have not received a serious complaint in six months.

Most Recommended Drivers are original members and joined this website when it started in 2016. View Recommended Drivers

Hire Terms

Vehicle Examples

These examples represent the minimum requirements. A larger, higher specification vehicle can be used.

  • Mini Car (max 2 passengers) - e.g. Suzuki Wagon R.
  • Normal Car (max 3 passengers) - e.g. Honda Fit.
  • Large Car (max 3 passengers) - e.g. Toyota Axio.
  • Minivan (max 6 passengers) - e.g. Toyota KDH.
  • SUV (max 3 passengers) - e.g. Honda Vezel.

Fully Inclusive

The driver agrees to make the following items fully inclusive within the total cost:

  • Meet at airport with name board.
  • Good condition vehicle with working ac.
  • Professional English speaking driver.
  • Fuel and insurance costs.
  • Driver food and accommodation.
  • All parking charges and highway tolls.
  • All taxes.

The following items are not included unless specified by the driver:

  • Guest accommodation.
  • Driver tips.
  • Entrance or guide fees at attractions.
  • Transport to Horton Plains NP.

Free to Cancel

  • Free to cancel up to 2 days before start date.
  • 50% of total cost to be paid to driver if cancelling within 2 days of start date.
  • 100% of completed days and 50% of uncompleted days to be paid to driver if cancelling after start date.

Before July 2019 all our user reviews were unrated.

Terms and Conditions

1. Introduction

These terms and conditions are written in a simple language so that you can understand them easily. Please take the time to understand them fully before making a booking on this website.

2. Definitions

"This website", "us", "we" or "our" means the website “srilankacaranddriverhire.com”.

"Service Hire" means the various different travel products and services that can be booked by you from the Service Providers on this website.

"Service Provider" means the professional provider of car and driver services and travel experiences as advertised on this website.

3. Our Service

This website provides an online platform through which Service Providers can advertise and offer their products and services for hire. By booking a Service Hire, you enter into a direct (legally binding) contractual relationship with the Service Provider. From the point at which you book your Service Hire, we act solely as an intermediary between you and the Service Provider, transmitting the relevant details of your Service Hire to the relevant Service Provider(s). This website does not (re)sell, rent out, offer any (travel) product or service.

When rendering a Service Hire, the information that we disclose is based on the information provided to us by the Service Providers. As such, the Service Providers that market and promote their services on this website are fully responsible for updating all images, licences, policies & conditions and other relevant information that are displayed on this website. We cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors, inaccurate, misleading or untrue information or non-delivery of information. Each Service Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on this website.

4. Privacy and Cookies

This website respects your privacy. Please have a look at our Privacy and Cookies Policy for further information.

5. Prepayment and Cancellation

By making a Service Hire with a Service Provider, you accept and agree to the relevant cancellation policy of that Service Provider, and to any additional payment terms and conditions of the Service Provider. The relevant terms and conditions of a Service Provider are to be discussed and agreed before the Service Hire is booked. This website does not process any payments regarding Service Hires.

6. Communication

We disclaim any liability or responsibility for any communication by or with the Service Provider on or through this website. You cannot derive any rights from any request to, or communication with the Service Provider or (any form of) acknowledgement of receipt of any communication or request. We cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Service Provider.

In order to duly complete and secure your Service Hire, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number.

7. Disclaimer

To the extent permitted by law we shall not be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information of the Service Provider as made on our website, (iii) the services rendered or the products offered by the Service Provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Service Provider whose products or service are (directly or indirectly) made available, offered or promoted on or through this website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

This website is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the Service Hire and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Service Provider is solely responsible and assumes all responsibility and liability in respect of the Service Hire (including any warranties and representations made by the Service Provider). We are not a (re)seller of the Service Hire. Complaints or claims in respect of the Service Hire are to be dealt with by the Service Provider. This website is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.

What is "Free to Cancel"?

  • Free to cancel up to 2 days before start date.
  • 50% of total cost to be paid to driver if cancelling within 2 days of start date.
  • 100% of completed days and 50% of uncompleted days to be paid to driver if cancelling after start date.

Note: If the quote does not state free to cancel then both users must confirm what is to be paid in the event of cancellation.

Hire Terms

Tour Requirements

  • Minimum tour duration of 3 days.
  • Inclusive Distance 150km per day.
  • E.g. 8 days x 150km per day = 1200km total inclusive distance.

Please send a message to the driver if your tour is less than 3 days or more than the inclusive distance.

Vehicle Examples

These examples represent the minimum requirements. A larger, higher specification vehicle can be used.

  • Mini Car (max 2 passengers) - e.g. Suzuki Wagon R.
  • Normal Car (max 3 passengers) - e.g. Honda Fit.
  • Large Car (max 3 passengers) - e.g. Toyota Axio.
  • Minivan (max 6 passengers) - e.g. Toyota KDH.
  • SUV (max 3 passengers) - e.g. Honda Vezel.

Fully Inclusive

The driver agrees to make the following items fully inclusive within the total cost:

  • Meet at airport with name board.
  • Good condition vehicle with working ac.
  • Professional English speaking driver.
  • Fuel and insurance costs.
  • Driver food and accommodation.
  • All parking charges and highway tolls.
  • All taxes.

The following items are not included unless specified by the driver:

  • Guest accommodation.
  • Driver tips.
  • Entrance or guide fees at attractions.
  • Transport to Horton Plains NP.

Free to Cancel

  • Free to cancel up to 2 days before start date.
  • 50% of total cost to be paid to driver if cancelling within 2 days of start date.
  • 100% of completed days and 50% of uncompleted days to be paid to driver if cancelling after start date.

What is "Fully Inclusive"?

The driver agrees to make the following items fully inclusive within the total cost:

  • Meet at airport with name board.
  • Good condition vehicle with working ac.
  • Professional English speaking driver.
  • Fuel and insurance costs.
  • Driver food and accommodation.
  • All parking charges and highway tolls.
  • All taxes.

The following items are not included unless specified by the driver:

  • Guest accommodation.
  • Driver tips.
  • Entrance or guide fees at attractions.
  • Transport to Horton Plains NP.

Note: If the quote is not fully inclusive then both users must confirm what is included and what is not included.

Since July 2019 all our user reviews are rated with a number between 1 and 5:

  1. The average rating is based on the rated reviews only.
  2. The total number of reviews shown in brackets consists of unrated and rated reviews.