User Help

Sri Lanka Car and Driver Hire is a communication platform that allows users to request quotes from independent tour operators and registered drivers. There are two options:

1. Book a Recommended Driver for a fixed price. No registration required.
2. Find a driver in the Driver Listings or Reviews pages and send an individual message.
3. Post a quote request on the Request a Quote page where all available drivers are able to send an offer. This normally leads to a more competitive quote due to the competition between operators.

A booking is confirmed through messaging. All messages exchanged between the user and driver are a record of the agreed hire. Both users and drivers must respect the agreement especially with regards to the route, number of days, price and inclusions/exclusions.

Essentially a hire is confirmed (booked) when the user clicks ACCEPT QUOTE AND BOOK DRIVER, completes and sends the form and the driver confirms the booking by reply.

If you want to stop receiving quotes go to your Profile, then click on the link to your quote requests. On the individual quote request page click “Edit” and follow the instructions.

Some drivers who previously sent you a quote may send a follow up message. You can change your message settings and email notification settings on the Message Settings page. It is also possible to block individual users from contacting you by message.

Please use the Forums. We will be happy to answer any general questions or give itinerary advice.