10 Reasons to Book with this Website
4.9 (1728)

The Evolution of our Reviews (2017 to the Present)

This article will explain our review system. It takes about 3 to 4 minutes to read. If you do not have the time then please at least skip to the most important part – Do we receive and publish fake reviews?.

2000 Reviews!

On 15th November 2023 we published our 2000th driver review! This is a fantastic milestone for us and, more importantly, for the drivers that have worked so hard to achieve it. For those who are new to the site we would like to explain how our reviews have changed over the years and why we strongly believe they are the most trustworthy you will find when searching for a driver in Sri Lanka.

The First Reviews

On 1st June 2017, Louis Tours Sri Lanka received the first review. When we first started publishing reviews they only had the name of the reviewer, a title, a narrative and an image. There was no rating system and we only published positive reviews. The image requirements were strict. The reviewer had to supply a photo showing them and the driver together. This helped us build credibility as a new site as most people found that a picture paints a thousand words.

At that time, as with other third party review platforms, a confirmed booking was not required to leave a review. This helped us to publish a large number of reviews and grow quickly. The image helped us to confirm that the review was genuine and build a picture of the business and its drivers.

Top Reviews

From the start there has been a special category named “Top Reviews”. To achieve this badge the review needs to have a longer than normal narrative and a high quality photo. Congratulations to Louis Tours Sri Lanka for achieving this status on the first ever published review!

Rated Reviews

Just over two years later on 20th July 2019 we introduced the rating system. This change also allowed clients to post negative reviews. We are happy to say that we have published very few of these but nonetheless extra checks were performed if we received one. Of course we did not require an image for a negative review. If there was any doubt, we contacted the reviewer by email and asked for evidence of the trip. Most of the time we could confirm that the reviewer had booked the driver through our site.

Since the rating system was introduced “Top Reviews” have required a perfect 5 out of 5 score. In general, review ratings have always been high (98% of rated reviews have been higher than 4.5 out of 5). We genuinely believe that this is an accurate reflection of the efforts given by the drivers that have achieved them.

Confirmed Booking Reviews

The next major change was on 1st March 2023 when we started only permitting users of the site with a confirmed booking to leave a review. We were able to do this due to higher numbers of bookings being made. Since then each review has a description of the trip e.g 8 Day Tour in Jul 2023 or Colombo to Galle in Aug 2023 and a “Verified Booking” badge.

No Image Reviews

The latest change was on 15th Nov 2023 when we took the difficult decision to allow reviews without images. This is something that has been requested by a reasonable number of clients and drivers since we started. Obviously there are some clients and drivers that do not want their photo to be published on the website. This has made it very difficult for newer drivers on the site to become established. The main reason we required an image was to confirm the authenticity of the review. Since we introduced the “Verified Booking” badge this has become easier and we now believe that an image is not required to achieve it. Images are still optional though and we hope clients and drivers will continue to supply them where possible.

Do we receive and publish fake reviews?

While we have received a handful of fake reviews over the years these have been fairly easy to identify. Firstly, unlike TripAdvisor, Google and Facebook we do not rely on robots to check them. Each one is processed by a human with a great deal of industry experience and common sense. There are various measures we can use to determine whether a review is genuine or fake. While our system is very robust we cannot say it is 100% foolproof. We believe that it is entirely possible that there may be one or two fake reviews contained within the 2000+ we have published. However, we believe when compared to other platforms our success rate in publishing genuine review content is second to none and it is something that we are incredibly proud of.

Why Book with this Website?

4.9 (1728)

This website has become a very popular place to book a car and driver. Here are the main reasons why:

  1. You will get the vehicle as described or as shown in the photo or a direct equivalent.
  2. You will get the driver that you booked if they are named in the booking.
  3. You will not pay more than the agreed total price. We will assist in any disputes.
  4. You will be able to change or cancel the booking directly through the website.
  5. You will not pay any money to this website to make a booking.
  6. You will have the opportuntity to leave a review for the driver at the end of the trip.
  7. You will receive a booking contract with the driver which will be respected by both parties.
  8. We will offer assistance where possible if there are any problems during your trip.
  9. We have been established since 2016 and have published over 2000 driver reviews.
  10. We are recommended by many other independent websites.


Read what the web is saying about us!


Why Book with this Website?

User Help

Terms and Conditions

1. Introduction

These terms and conditions are written in a simple language so that you can understand them easily. Please take the time to understand them fully before making a booking on this website.

2. Definitions

"This website", "us", "we" or "our" means the website “srilankacaranddriverhire.com”.

"Service Hire" means the various different travel products and services that can be booked by you from the Service Providers on this website.

"Service Provider" means the professional provider of car and driver services and travel experiences as advertised on this website.

3. Our Service

This website provides an online platform through which Service Providers can advertise and offer their products and services for hire. By booking a Service Hire, you enter into a direct (legally binding) contractual relationship with the Service Provider. From the point at which you book your Service Hire, we act solely as an intermediary between you and the Service Provider, transmitting the relevant details of your Service Hire to the relevant Service Provider(s). This website does not (re)sell, rent out, offer any (travel) product or service.

When rendering a Service Hire, the information that we disclose is based on the information provided to us by the Service Providers. As such, the Service Providers that market and promote their services on this website are fully responsible for updating all images, licences, policies & conditions and other relevant information that are displayed on this website. We cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors, inaccurate, misleading or untrue information or non-delivery of information. Each Service Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on this website.

4. Privacy and Cookies

This website respects your privacy. Please have a look at our Privacy and Cookies Policy for further information.

5. Prepayment and Cancellation

By making a Service Hire with a Service Provider, you accept and agree to the relevant cancellation policy of that Service Provider, and to any additional payment terms and conditions of the Service Provider. The relevant terms and conditions of a Service Provider are to be discussed and agreed before the Service Hire is booked. This website does not process any payments regarding Service Hires.

6. Communication

We disclaim any liability or responsibility for any communication by or with the Service Provider on or through this website. You cannot derive any rights from any request to, or communication with the Service Provider or (any form of) acknowledgement of receipt of any communication or request. We cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Service Provider.

In order to duly complete and secure your Service Hire, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number.

When you make initial contact with a Service Provider we do not share your personal contact information with them. An account will be created for you where you can manage your personal messages and quotes. We do not permit the sharing of personal contact information before a Service Hire is confirmed.

7. Disclaimer

To the extent permitted by law we shall not be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information of the Service Provider as made on our website, (iii) the services rendered or the products offered by the Service Provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Service Provider whose products or service are (directly or indirectly) made available, offered or promoted on or through this website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

This website is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the Service Hire and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Service Provider is solely responsible and assumes all responsibility and liability in respect of the Service Hire (including any warranties and representations made by the Service Provider). We are not a (re)seller of the Service Hire. Complaints or claims in respect of the Service Hire are to be dealt with by the Service Provider. This website is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.

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