We went on our trip to Sri Lanka in February 2020 and planned all the places and hotels we wanted to go to before we got there. Only afterwards we decided to take a driver and then settled for Coconut Tours after having read many good reviews on the Internet. To sum up our experience: We did not get disappointed.
To the contrary: communication before with Coconut Tours was very easy and we were picked up at our initial meeting point in Kandy at exactly the right time. The ensuing trip went absolutely smoothly in all respects. Our first contact was with Nadeeka who then handed over to Salitha whom we spent the most time with.
Both Nadeeka and Salitha are great drivers, we always felt very safe with them. I am sure they could have planned the whole trip for us if we hadn’t done that ourselves before. In any case, they were very professional in catering to our itenary and showed us places that we hadn’t thought of or advised us on the best way to do things.
Salitha really went out of his way. He was always there for us, very polite, patient and calm. And he went out of his way to make our stay worthwhile. He was always on time and kept himself availabe to us beyond hours. He even accompanied us (in walking!) to our hike to World’s End, although that took about two hours. He also drove us to a great tea plantation, led us the best way to the nine arches bridge and took time to show us a particucarly intriguing spot in Mirissa for sunset. We asked him to do none of this but greatly enjoyed all of it. We really got the feeling that Salitha was doing this not just because of his profession, but because he truly wanted to show us his country.
We would always take another trip with Coconut Tours, and, especially with Salitha. I can warmly recommend this to anyone.